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Questions about delivery? We've got answers. If you don't see an answer to your question here, just open a chat with our customer care team and they'll be happy to help!
The price of delivery depends on the weight of your order and the distance your order will travel.
You will see the delivery price just before you finalise and pay for your order.
We have shipping options to fit your preferences:
- PostNord home delivery - directly to your home address
- PostNord collect - delivery via a delivery point (e.g. a parcel box or post office)
- Collect In-Store - You can always pick up your order at your nearest Kvik store. This option is free!
After you place an order, you'll receive a confirmation email. Once your parcel is sent, you'll receive a parcel number to follow your order directly on the delivery service's website.
If you return your order to a Kvik store near you, you must handle the parcel exactly as you would if you sent it through your post office. You must prepare the parcel before delivering it to the store - the store will not be able to sell or print a label for you.
You will still need to fill out the return form.
Stores receive weekly deliveries and most kitchens can be delivered to the store within about two weeks. Some worktops can take longer. Ask your salesperson in the shop where you ordered your kitchen. You'll be able to make arrangements directly with them.
If you want to return a product you start by filling out the return form. After you submit the form, we will provide instructions for returning the item(s).
Yes, you can choose a nearby Kvik store as your delivery method. You can also have the larger items delivered to your private address.
Damaged or incorrect items
Please send us an email or talk to us on the chat with photos of the damaged product. We will open a case and find the best solution for you.
Please send us an email or talk to us on the chat with photos of all the products you already received. We will send you the missing products as quickly as possible.
Please send us an email or talk to us on the chat with photos of the incorrect product. We will send you the correct product as quickly as possible.
Unfortunately, no. Since Kvik is a franchise concept, the stores are independently-owned businesses and so we are not able to exchange an online order with another item in a store.
Other Frequently Asked Questions
Here are the answers to some of our frequently asked questions. If you don't find the answer to your question here, just start a chat with us and we'll do our best to help you out.
On our website we have some guides to help you keep your kitchen and bath clean. We also sell cleaning products that are designed especially for our products in our webshop.
Here are the guides:
You can book a free meeting with one of our kitchen experts at a shop near you right here on our website.
We're also happy to help you out - just open a chat with us and we'll guide you through the process.
You can also send an email to email@example.com with
- Your full name, email address and telephone number.
- Your nearest town (to find the nearest Kvik shop).
- The reason for the appointment (kitchen, bath or wardrobe project)
- Your preferred day and time
Our book it yourself right here on our website:
That's right, a meeting with our kitchen experts is always free!