This policy is part of our overall data protection compliance documentation.
This data protection policy explains how we collect and process personal data that you share when you’re visiting our website and using our various services.
Our franchises, which are not controlled or owned by Kvik, as well as our operating companies and associated companies also implement this policy on a 1:1 basis as their own. All wording, rights and obligations herein apply as minimum requirements.
We is the data controller for personal data collected via websites and services belonging to Kvik, unless otherwise stated. Our processing of personal data meets the requirements in force at any given time, including security requirements that follow from the data protection regulations.
We process a range of personal data about you and other users of our website. We are very careful to process all your personal data in a confidential and secure manner.
The basis for processing your personal data is to be able to respond to your inquiry or to be able to fulfil an agreement that you have entered into with us. The basis may also fall under the legitimate interest condition of the General Data Protection Regulation. This means that the processing of your personal data is of significant importance for us to comply with the obligations we have as a company. In addition, we process your personal data to comply with our legal obligations.
By default, we only process standard personal data, including order number, name, address, telephone number and email address. Sensitive personal data will typically only be collected based on either consent or our need to pursue or establish a legal claim.
We store your personal data for the purpose of entering into a transaction based on an order, an offer or delivery of our products:
When you visit our website, we store your personal data for cross-marketing and cross-campaigns as well as for the sale of products and services related to our various products and services.
When you ask us for an offer or place an order, we store your personal data for the purpose of fulfilling your order related to our various products and services.
When you book a meeting regarding a Kvik kitchen, bathroom, or wardrobe solution, we store the personal data you submit in our booking form. This constitutes our legal basis for the processing and storage of your personal data.
When you subscribe to our newsletter, we are obliged to store the personal data you submit in our subscription form. This constitutes our legal basis for the processing and storage of your personal data until you revoke your consent. You can revoke your consent at any time by hitting “unsubscribe” at the bottom of our email newsletters.
When you send an objection to a Kvik franchisee or Kvik store, we are obliged to store the personal data you submit to process your request. This constitutes our legal basis for the processing and storage of your personal data.
When you contact us regarding the purchase of products and services, we are obliged to store the personal data according the development, production, sale, marketing and maintenance of products and services related to the Kvik kitchen, bathroom and wardrobe you wish to purchase, whether online or in a Kvik store.
When you make an inquiry via email, on our website website and/or one of our social media channels, we receive certain information about you. For example, if you contact Kvik on Facebook, we receive, via Facebook, information about you, like your name and a picture. However, the information we receive depends on your privacy settings on Facebook.
When you contact us via our contact form, we also store your personal data, including your name, email, telephone number, postal code and city as well as the purpose of the inquiry.
The same applies when you use Kvik Chat on our website. We refer to the separate terms and conditions for Kvik Chat, which will be presented to you when you begin your first chat with us.
When you contact us by phone, we will - if relevant - note your name and the purpose of the inquiry. We do this to be able to follow up on your inquiry and to be able to document the inquiries that we receive. Please note, therefore, that we store the relevant information that you give us by phone in our systems. Read more about Kviks deletion policy here.
We encourage you not to send us unnecessary, sensitive or confidential personal information about you via Facebook, LinkedIn or the website. Your data is confidential, and only relevant employees and departments have access to your data. In addition, access to our systems is protected by a separate and individual code.
When you sign up for our newsletter, you allow us to send you marketing emails and messages via social media, internet, and other digital channels.
We may process and store your personal data as well as your activities to link such data with other information that we already have or receive from other parties, such as cookies.
You can always revoke your consent via mail email@example.com or via the unsubscribe link in the newsletters.
1. When we update systems, products or our communication channels, we will use your consent to inform you about this and give you the opportunity to reconsider your consent.
2. When you register or sign up for the newsletter on our website, you allow us to process and store the specified information in accordance with the stated consent conditions.
You can always contact us if you have questions in general or wish to request your personal data or other data concerning you.
You can always ask us to delete your personal data by contacting Kvik at firstname.lastname@example.org.
We regularly review the registered personal data and delete personal data that is no longer relevant to process.
We delete your personal data when we no longer need to process or store it to satisfy one or more of the purposes stated above. However, we may process and store your information for an extended period of time if we are required to do so by law.
The data protection legislation does not contain rules for when personal data must be deleted. This must be decided by us as data controller in the individual situation. In assessing this, we place particular emphasis on whether continued storage of personal data serves a business purpose.
By default, we store all personal customer data for the period stated in the warranty of the Kvik product or products which were purchased. For some individual customers, we have a longer storage period, but in that case, you will be notified separately. However, we do not delete personal data if the data is necessary to establish or defend a legal claim, e.g. if a dispute arises or as a result of outstanding financial issues between you and Kvik, which means that we may need to store personal data for longer than 10 years from the end of your customer relationship.
We store your personal data to document the customer relationship in the event of a dispute in relation to the service/product that we have provided.
We keep your personal data confidential, and have also implemented technical and organisational security measures with the aim of protecting your personal data from accidental or illegal destruction, loss or deterioration, as well as from your personal data becoming known, misused or processed by unauthorised persons, in violation of the data protection regulations.
All relevant employees are careful to process personal data necessary for the purpose in question only, and personal data are only processed by a third party if there is a separate and factual basis for this.
In addition to our having access to your personal data, we also allows access for data processors. This can include, but is not limited to, server and other IT providers.
The storage or establishment of access to the data at the data processors’ premises is subject to specified rules, and data processor agreements have been signed with all data processors, which, among other things, must ensure an appropriate level of security, including that your data cannot be accessed by unauthorised persons.
The establishment of access to your data is therefore solely due to the data processor’s providing a technical or system service to us or providing support for operation and error detection within the framework set by us.
1. In accordance with the fulfilment of a contract between Kvik and our partners, we process your personal data for development, production, sales, marketing and maintenance purposes pertaining to our kitchen, bathroom and wardrobe products.
2. We use third-party providers to process the personal data you have submitted on our website and other web services.
3. We use third-party IT suppliers, such as data processors, in connection with operational and IT security tasks (e.g. back-up, website hosting, etc.), which process your personal data on our behalf, once we have signed a data processor agreement (a written agreement ensuring that personal data are stored and/or processed within the legal framework of the EU Personal Data Regulation, GDPR).
4. We use third-party development, marketing and sales-related units that process your data on our behalf - but only after signing a data processor agreement.
Your personal data will not be disclosed to third party recipients without your permission, except as described above. We do not sell data commercially under any circumstances. We only disclose personal data when there is a legal basis for this.
In certain circumstances and in accordance with the law, it may be necessary to disclose personal data to public authorities. We may also have to disclose your personal data in order to establish, exercise or defend our legal rights.
If you disclose personal data about persons other than yourself, we encourage you to notify those persons about the disclosure about the transfer and request their acceptance of this.
You have a number of rights as a result of us processing your personal data. You can read more about this below, but you are also always welcome to contact us if you have any questions. We strive to answer all inquiries as soon as possible and no later than within 30 days. If we do not meet your request in accordance with the points below, you can submit a complaint to the Danish Data Protection Agency.
1. Right to access your own personal data
You have the right to know what personal data we process about you, what the purpose is, how we obtained the information, how long we store it, and to whom we may disclose it and you may request to see it any time. And you do not need to state a reason for the request.
2. Right to have incorrect personal data corrected
If we process incorrect or misleading personal data about you, you have the right to request that we correct the data. Upon receipt of such a request, we will ensure that your data is corrected/deleted.
3. Right to delete
We are in some cases obliged to delete your personal data before the time when we would normally delete it. This applies if we no longer have a factual purpose for processing the personal data, if a consent is revoked, if the personal data has been processed illegally, or if it has to be deleted to comply with a legal obligation or if you have an objection to the processing. These rights have been considered in determining the company's deletion policies.
4. Right to object
In certain cases, you have the right to object to our processing of your personal data. If we receive an objection from you, we will assess whether we should limit the processing of personal data until we have verified whether our legitimate interests take precedence over the customer's interests.
5. Data portability
In some cases, you have the right to receive your personal data in a commonly used and machine-readable format so that you can transfer it to another data controller. If technically possible, we can also transmit the information directly to the new data controller at your request.
6. Withdrawal of consent
If you have given your consent in relation to the processing of your personal data, you can always revoke this. We will then stop the processing of the personal data to which the consent relates if there is no other legal basis to continue processing your personal data.
7. Danish Data Protection Agency complaint guide
If you have any objections to our processing of your personal data, we encourage you to contact us. However, you always have the right to complain about our processing and storage of your personal data to the Danish Data Protection Agency. The Danish Data Protection Agency's contact information can be found at www.datatilsynet.dk.